Delivery & Returns In most instances your order will be despatched on the first business day after your payment is received.  If paying by cheque, funds must clear before order will be despatched.  We endeavour to keep delivery as low as we can and our current charges are as follows:- Subtotal Value of up to £10 = £1.50 Subtotal Value of up to £19.99 = £2.00 Orders with a subtotal value of  £20.00 - £24.99 = £2.50 Over £25 = FREE If you live within a 2-3 mile radius to Haverhill (Suffolk) and would like to save on postage costs we may be able to arrange delivery - contact us for more details. For International orders please contact us about shipping charges before placing your order

ORDERING INFORMATION

When you decide to place an order with us and choose to pay with Paypal, it is VERY IMPORTANT that once you have gone through the payment pages that you click to return to Two Cats Crafts. This is important because we don't receive an order notification until you return to the shop. This could result in you order being delayed or not processed at all. Thank you

Whilst we endeavour to keep the online store as up-to-date as possible, mistakes do happen and  therefore an item may be out of stock when we receive your order. We will contact you if this should happen.  We remain at the mercy of suppliers, freight companies, etc, so it's difficult to give an accurate estimate on likely times for re-ordering. We do not currently operate a backorder system - if an item is out of stock at the time you order, you will need to re-order at a later date. We try our best to ensure that the packaging we use protects your papers and embellishments, etc., and always send goods out in pristine condition. However, we cannot accept liability for items damaged in transit. In this instance, you must contact the post office. It is useful if you photograph visibly damaged packaging before opening.

Goods that are faulty or not as described can, of course, be returned. Please contact us for a return authorisation number. We cannot accept the return of goods that you simply don't like.

All prices include VAT at the rate currently applicable.

Your use of the online store signifies your acceptance of our full terms and conditions.