Delivery & Returns

PLEASE NOTE - We are now closed until Monday 13th September, all orders placed between 6pm Thursday 2nd September and 6pm Friday 10th September will be despatched on Monday 13th September. However, we will still be adding products to the website. We apologise for any inconvenience this causes.

FREE DELIVERY ON ALL UK ORDERS OVER £25

All orders are normally despatched same day / next working day.

We currently only despatch within the UK.

UK order subtotal value of up to £24.99 = £2.75

UK order subtotal value of over £25.00 = FREE

If you local to us and are in Haverhill (Suffolk) and the order is over £15, we will deliver free of charge.

ORDERING INFORMATION

When you decide to place an order with us and choose to pay with Paypal, it is VERY IMPORTANT that once you have gone through the payment pages that you click to return to Two Cats Crafts.

This is important because we don't receive an order notification until you return to the shop.
This could result in you order being delayed or not processed at all.

Thank you

Whilst we endeavour to keep the online store as up-to-date as possible, mistakes do happen and therefore an item may be out of stock when we receive your order. We will contact you if this should happen. We remain at the mercy of suppliers, freight companies, etc, so it's difficult to give an accurate estimate on likely times for re-ordering. We do not currently operate a backorder system - if an item is out of stock at the time you order, you will need to re-order at a later date. We try our best to ensure that the packaging we use protects your papers and embellishments, etc., and always send goods out in pristine condition. However, we cannot accept liability for items damaged or lost in transit. In this instance, you must contact the post office. It is useful if you photograph visibly damaged packaging before opening.

Returns

Under Distance Selling Regulations, you have a 7 day 'cooling off' period from the day you receive your goods, in which time you should notify us that you wish to cancel your contract with us and a FULL refund be given, including any original delivery charges. Good must be returned (is already despatched) in the condition that they were sent ie unopened and unused.
If the goods have already been dispatched and it is simply a 'change of heart' then the return delivery costs will be bourn by you the customer. However, if there is a fault, the return delivery costs will be bourn by us, the merchant.

Goods that are faulty or not as described can, of course, be returned. Please contact us for a return authorisation number.

All prices include VAT at the rate currently applicable.

Your use of the online store signifies your acceptance of our full terms and conditions.