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COVID-19 UPDATE

Owing to current circumstances we have taken the decision to stop despatching orders during the three week lockdown by the Government.  The Business Centre reception has closed which means no post is being sent out.  To protect ourselves we would rather not que up at a post office and hope you all understand, this decision has not been taken lightly.     Orders can still be placed but will not be despatched until the lockdown has been lifted.  We will be using this time to update stock levels and add new stock to all categories.   Stay home, stay safe and happy crafting.

Terms and Conditions

Terms and Conditions

While we don't want to bore you with a long list of legal definitions, here are a few points you should understand and agree to before ordering: 

Nothing in this online store should be construed as a legal contract or agreement. Simply stated, you are saying "I'd like to buy these things if possible". We are saying "We would probably like to sell them to you." However, the following factors could negatively impact such a tranasaction taking place:

Our Website should show if items are in stock but obviously mistakes do happen so if part of your order depends upon the availability of one or more other items, it might be wise to contact us and say so, just drop us an email.

Please ensure that we have correct contact information in case we need to get in touch as we could encounter technical difficulties receiving or processing your order.

Your payment might not be honoured. We reserve the right to take all legal steps to recover monies owed and the expenses incurred in doing so.

We could make a mistake although we do try not to. Please allow us a reasonable opportunity to rectify such mistakes before cancelling cheques or credit card payments.

Any item returned due to being unsuitable should be returned in saleable condition and is to be returned at the cost of the customer. Upon receipt of the return, we will happily return the full purchase price of the products returned less any original shipping & handling costs. If any item is returned to us for a refund that is received in a damaged or unsaleable condition, we reserve the right to refuse a refund and may return the product to the customer.

We're doing everything we can to make using our site and shopping online a safe and pleasant experience for everyone involved. If you have any concerns or problems please contact us either by phone on 01440 706041 or email us at sales@twocatscrafts.co.uk